At KIST, we believe that students are better prepared for learning when they are physically, emotionally and intellectually healthy, safe and happy. Student welfare and wellbeing are the responsibility of all staff. Our teachers and administrative staff have an important role as a source of support. The connections and relationships that teachers and students develop can mean that teachers are the first contact for many concerns and developmental issues.

Student support is a whole school priority; student learning is inextricably linked to student welfare. We aim to provide a foundation for student welfare and wellbeing through clearly articulated policies, protocols and practices. All students at KIST are able to access a professional counseling service through a part-time Student Welfare Counselor. The counselor has postgraduate qualifications in international school counseling. A dedicated counseling room is located in the main school building.

We have a strong emphasis on preventive approaches and early intervention activities aimed at addressing student needs which we view as part of childhood and adolescent development within the normal range of school community interactions.

Our counselor follows the ethical guidelines as detailed by North American professional associations of counselors. The approach taken by our counselor first and foremost considers the safety of all students. If a child discloses that they intend to harm themselves or bring harm to others the counselor will inform and involve parents and the school principal immediately.

Families are invited to make contact with our counselor whenever they need parenting information or advice regarding external support agencies such as TELL (Tokyo English Life Line). We do not provide an assessment or diagnosis service. Our counselor works closely with parents and families and our area principals to access the most appropriate professionals in the Tokyo community.