In order to minimize problems caused by the spread of unsolicited e-mail communications (spam) and electronic viruses, we ask that you follow the procedures outlined below when contacting KIST by e-mail.

Inquiries

All e-mail inquiries regarding general school operations should be sent to info@kist.ed.jp in either English or Japanese. Questions from currently enrolled families concerning specific class work may be sent by e-mail directly to your child’s class teacher.

E-mail address

If you have registered your contact e-mail address with us, please be sure to use only this address for all correspondence to avoid confusion.

Incoming messages

When contacting KIST by e-mail, please help us to differentiate between legitimate messages and unsolicited spam. Messages that are not easily identifiable will be deleted from our network without being read. In order to avoid possible deletion, please ensure that you enter an appropriate subject title―in English or Japanese only―that clearly identifies the purpose of your message. For example, the following subjects are acceptable:

• Inquiry re admissions at KIST
• Question re KIST uniform
• Absentee message from Taro Smith (G4A)

To protect our network from unsolicited spam and viruses, we will not open or respond to:

• Messages with no subject titles.
• Messages with subjects written in languages other than English or Japanese.
• Messages with only Re: or Fw: in the subject field.
• Messages with subjects appearing as unreadable characters (mojibake).
• Messages that have unclear subject titles or subjects unrelated to KIST.
• Messages containing attachments but no body message.

Attachments

When sending files as attachments, please state the number of files attached in the body of the message; for example: “Two files attached” or something similar. Messages that include attachments but no body message will be deleted. All attachments must be clearly labeled. We will not open attachments that appear suspicious. In addition, attachments containing viruses, whether intentional or unintentional, will be deleted automatically.

Replies

After receiving an inquiry by e-mail, we will endeavor to respond as soon as possible. In most cases, this will be within two days (excluding weekends, national holidays, school holidays or other school closures). If you have not received a reply after this time, it is possible that we may not have received your message.

Outgoing messages

All e-mail communications sent from KIST are scanned by our server for viruses and other technical problems; however, it is the responsibility of individual receivers to install appropriate virus detection software and to keep this up-to-date in order to monitor incoming problems. KIST will accept no liability for any problems caused by communications sent from our network.